Client Care

Professional Indemnity Insurance

In accordance with our regulatory obligations, we confirm RMNJ has professional indemnity insurance in place but at least the compulsory minimum level for users of our services in England and Wales. Details will be provided in response to any qualifying enquiry, please email us.

Please note that the terms of our indemnity cover may require us to share documents or information belonging to clients or other parties [Owners] with our insurers or our own professional advisers and the agreement of all or any Owners to our doing so, strictly on terms that their confidentiality and privilege will otherwise be respected, is presumed unless any Owner explicitly withholds it.

European Union [EU] online dispute resolution service

You may also submit complaints about our service to the EU online dispute resolution service [ODR] which can be accessed at consumer-redress.ec.europa.eu/

Our email address for communication with the service is partners@rmnj.co.uk

Equality and Diversity

We collate and retain Equality and diversity data in relation to our staff. Should you wish to access this information please contact Lianne Millen.