RMNJ Conveyancing Department Transparency Rules 2018

The Solicitors Regulation Authority require us to comply with certain regulations concerning information provided to potential conveyancing clients.

This is how the RMNJ Solicitors conveyancing department complies with these regulations.

The wording of the rules we have to comply with and our responses are below.

Costs information:

The total cost of the conveyancing service

Our Conveyancing quote is easy to get and shows the total cost of the service and the cost of any extras you may require.

Nobody will phone you about the quote and we won't pass on your information to a third party. Please note, to ask about the quote or if you prefer, you can phone through your details and let us fill in the form for you, to generate an immediate verbal and written quote.

Our New Business Department is open 9-5 Monday to Friday call 0151 666 8743

The basis of our charges for conveyancing

Our residential conveyancing work is all by way of fixed fees which are contained in your personalised written quote sent to you before you decide whether to instruct us to act for you or not and menu pricing for additional work is clearly set out and explained. We will send you a copy automatically with your quote. You can preview and download our Terms and Conditions and Menu Pricing for Additional Work as part of our Guides to Purchase, Sale, and Remortgage.

The experience and qualifications of anyone carrying out the work and of their supervisors

All you need to do is click on the "staff" tab in our conveyancing department web pages and this information is available for you, together with our photographs.

A description of and cost of any likely disbursements

These are all set out in your quote. Disbursements are things we pay for on your behalf. For example, obtaining a local search. Note: we don't make a profit on disbursements, we only charge you the actual cost we have paid for the search or other expenditure set out in the quote.

Whether any fees or disbursements attract VAT and the amount

Your quote clearly sets out what does and does not attract VAT and how much it will be.

Details of what services are included in the price displayed including key stages of the matter and likely timescales for each stage and details of any service that might reasonably be expected to be included in the price displayed but are not

The conveyancing quote we give includes the cost for buying selling or remortgaging your home from start to finish, simple as that.

Key stages and timescales together with lots more information is given in our Guides to Purchase, Sale, and Remortgage.

Just click to view or download the document or documents you want to see. Note you will be given a copy of these documents automatically when you decide to instruct us.

Complaints Information:

Our complaints handling procedure including details of how to complain to the Legal Ombudsman and the Solicitors Regulation Authority is all in the Client Care section of our web site, a link to which is on every page of our website by clicking on "client care".

Regulatory Information:

RMNJ is required to provide in a prominent place on its website its Solicitors Regulation Authority number and the Solicitors Regulation Authority's "digital badge"

RMNJ's Solicitors Regulation Authority number and its "digital badge" is published on the footer of every page of the RMNJ web site.

RMNJ's letterhead and emails must show its Solicitors Regulation Authority authorisation number and the words "authorised and regulated by the Solicitors Regulation Authority"

RMNJ's letterhead and email correspondence shows this information in the footer of both formats.